Mailbox: Unilateral MWeb has got my goat – and they blame Microsoft!

From Niall Beazley*

Are you guys aware that MWeb is forcing their longer term clients to move their website, domains and email addresses to a new Unix Hosting Platform?

The email below shows the content of what was sent. The email is not clear as to its intentions and suggests that if you are not sure, you can call MWeb and ask. Please call MWEB on 087 700 0777 if you have any questions.

If you call MWeb they will tell you it is a problem created by Microsoft!

The reality is that they want all longer term users of their Microsoft Hosting Platform to move to something newer – We have had our account with MWeb since the early 2000’s.

MWeb

The problem is that it will take between three and five days or possibly more for the data to be moved if you agree to do so. The choice is to be left behind on a platform that is no longer supported, protected or looked after by MWeb. What choice?

So the real header here is MWeb is going to move your website domain, email addresses and data from their Microsoft Hosting Platform to a Unix Hosting Platform. The COST to you is a complete loss of business communications for a minimum of THREE TO FIVE DAYS.

Take it or leave it…..

Have a nice day.

I would think there are a considerable number of clients affected by the above who have considerably more to lose than our SME – but what is the percentage effect on all business clients that MWeb and Naspers are not even prepared to consider?

I had a frustrating half hour or more conversation this afternoon with an apologetic technical guy whose hands are tied and could not express more his own frustrations at his senior executive team.

They have no idea of when they are going to do this and the likely problems it may cause to each individual business. He suggested that there were a lot of business clients affected and I pointed out that most account users would not fully understand the implications.

  • Niall Beazley is a director of Vision Catcher (Pty) Ltd. He is a member of the Biznews community.
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