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Excellence only – and excellence always. If it sounds like corporate heavenā¦it is, says Mario Pretorius in his latest management tip.Make angels of your people ā but give them deadlinesā¦ and make sure that they are met. There only shame in the phrase āI triedā he adds. GK There is no excellence in effort, only … Read more
Build trust to get the sales momentum neededā¦because people buy from people. When a prospective customer doesnāt click with your sales person, accept that it is not a trust-building interface and, instead, put a different face behind your message until you do have a basis of understanding. This is the core of the latest tip … Read more
Staff is the mechanism that makes the organisation function, flourish and pay dividends, says Mario Pretorius in this latest tip. It is Staff that converts reluctance to joy in customer interactions. The confidence you inspire in backing your team ā even when the call is down to 50/50 ā is worth a handful of customers. … Read more
The best success stories have 90% human element. So, bet on the man rather than the plan, says Mario Pretorius in this tip to corporate managers. If you choose your soldiers well, and build the business around their capabilities, you will see them become āyour most important Intellectual Propertyā adds Mario. GK Ideas are many, … Read more
Itās a 100%, no-mistake reality in the world of business. So preach it and stick to your guns. Processes are up for debateā¦followed by acceptance or not. Once accepted, implementation should be 100%. OR ELSE! Thatās the gist of this Mario Pretorius tip on how to deal with the problem of mistakes. GK Preach … Read more
Your prospect took an hour off his busy life and invited you to his boardroom. In the seconds of introduction, you need to connect this possibly ignorant and uninformed, but smart, stranger. Heās watching your performance for the first time ā so make it the best hour of his lifeā¦and etch it into his memory. … Read more
Your customer is yours for the losing, says Mario Pretorius in his latest tip. His lifetime value to you as your customer should not only be protected, but enhanced. So, if you love him ā and you should ā show it. Get him happy and loyal and he will not only be become a bulwark … Read more
Donāt confuse the symptom with the cause. Identifying the real cause of a situation is useless without knowing and understanding what drives the cause. Without this knowledge, any projections and calculations you make will be useless. That is the centrepiece of the latest tip from Mario Pretorius. Like any decent lawyer, he says, you will … Read more
If a particular disappointment or failure happens onceā¦.wellā¦OK, it may be forgiven. If it happens more than once, itās a pattern ā resist it with fury and zero toleranceā¦ and sound the air raid sirens in the process! That is the main thrust of this Mario Pretorius tip on confronting unwelcome events that morph into … Read more
The market is a moving target in which timing is everything. Too early or too late is fatal, says Mario Pretorius. The timing of your decisions influences the price ā so get in touch with the rhythms of your industry, he advises in this weekly Tip. GK Timing is everything. Timing the Buy is exponentially … Read more