Why client satisfaction is not enough – it’s got bugger all to do with loyalty or real value

Only once we’re honest about things can we form a base from which to start improving. You don’t need to spend hours analyzing the WEF’s Global Competitiveness Report to realize how far South Africa’s little economy is behind the world’s best. Just go have a look. Every visit the US reminds me how inferior SA … Read more

CEOs who don’t take social media very seriously are an endangered species – top SA futurist

If you aren’t tweeting and checking in regularly to social media channels, and have delegated these roles to others, you are in danger of becoming a business dinosaur. That is the stark and compelling warning from Graeme Codrington, one of South Africa’s most sought-after futurists in global business circles, in this open letter to CEOs.  … Read more

Value investing: the Buffett Way – a guide for newbies and Omaha pilgrims alike

One of the reasons so many people hang on Warren Buffett’s every word is that his no-nonsense, keep-things-simple approach to investing has proved consistently successful over decades. Regardless of market conditions and technological change, the Sage of Omaha has managed to produce returns that the world’s highest paid asset managers envy.  Taking a leaf out … Read more

Capitec’s results unpacked: drop the hype, check the numbers – and be afraid

Capitec has been the JSE’s go-go stock of the past few years. Feeding off a structure which hugely inflated returns on its core business of high priced unsecured loans, the micro-lender has mushroomed into a sizeable banking operation. But the Marikana tragedy last August brought long overdue focus onto practices in unsecured lending. And with … Read more

We all need treatment for ‘denial’ and ‘retirement savings insanity’, not least retirement industry itself

Without a major shake-up in the retirement savings industry, most of us – including big salary earners – face serious financial hardship. That’s the hard-hitting message from a man who has specialised in developing income-producing investments. Simon Pearse, CEO of Marriott, the Income Specialists, sets out the harsh realities faced by most South Africans who are … Read more

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