UNDICTATED: Note to CEOs from Buffett, Cialdini: Trumpet the bad news. It’s the smart call.
My UNDICTATED column for Business Day this week has a look at something very close to the heart. In the mid 1990s, I ran Group Communications at ABSA. Among the responsibilities was media relations, an especially tricky task. The relationship between the bank and reporters was at rock bottom. It wasn’t exactly my forte’ either. … Read more