Dept Social Welfare tender crisis – deliberate shady neglect or pure dysfunction?

sassa_cardsThe South African Social Security Agency which manages monthly welfare payments to over 17 million people boasts that it has ‘some really good payment models,’ that could be ready by October next year. Problem is – what happens to ongoing pay-outs when the contract with the current distribution agency, Net1 UEPS Technologies ends this coming April? They’re in a protracted legal battle with Net1 around client debit orders and the relationship has soured after no less than the Constitutional Court found the contract to be invalid. So, with no visible plan B in place from April, are they going to sacrifice continued (or insufficient capacity to make) client payments on the altar of finding another service provider before then? It’s a question that’s alarming officials from the SA Reserve Bank who may have to step in. One has to ask, is the Department of Social Welfare, upon whom so many South Africans depend to eke out a living in this harsh economic climate, so dysfunctional, that it cannot properly plan ahead? The Constitutional Court judgement was made three years ago. Or is there another, as one analyst suggests below, more sinister agenda, which has everything to do with who gets the next tender – whether continuity is compromised or not. Do they stay with the devil they know or change service providers? Either way, there’s enough evidence of tender manipulation in enough other government departments to make a shady insinuation about this unacceptable behaviour less than outlandish. – Chris Bateman

by Sam Mkokeli

(Bloomberg) — South Africa’s Social Development Department’s ability to continue to make monthly welfare payments to about 17 million people is in jeopardy because it ignored advice from the central bank, two people familiar with the situation said.

The department may have to extend its deal with Net 1 UEPS Technologies Inc., with which it has been embroiled in legal battles, to continue with the 129 billion rand ($9.5 billion) in annual payments when the contract ends in April, it said on Tuesday. Alternative arrangements have not been made.

South African Reserve Bank

Officials from the South African Reserve Bank are concerned about the risks associated with the expiry of the deal, and that no contingency plan was in place, according to the two civil servants who asked not to be identified because the discussions have not been made public. There have been meetings and e-mail exchanges between the department and the central bank, which is the custodian of the payment systems, after the nation’s Constitutional Court declared Net 1’s contract invalid in November 2013, the people said.

“When the department fails to remedy the situation after the court found the original contract was flawed, we are left wondering if they are not being deliberately negligent in order to influence who the contract goes to, or they want to continue with the same company,” said Ralph Mathekga, a political analyst at the Mapungubwe Institute for Strategic Reflection, a Johannesburg-based research group.

Conflict of Interest

The department’s relationship with Net 1 has soured this year, with the company challenging a regulatory change that would have halted most deductions from state grants and the department filing criminal charges against Net 1 for allowing them to continue. Rights activists have in turn sued the government to demand it protect welfare recipients from companies that are allegedly selling them goods and services they can’t afford and don’t need.

The central bank has said Net 1 may have a conflict of interest because it has subsidiaries that sell services to people on welfare.

The central bank believed the department was too slow to invite companies, including major banks, to bid for the contract. In July it said that it favored a system where welfare beneficiaries were allowed to open bank accounts with a company of their choice that adhere to the welfare agency’s requirements, which could include subsidized transactions and a restriction on debit orders.

“We have submitted papers in court, basically saying we supervise the payment system, we are prepared to help to try and find a solution,” Kuben Naidoo, a deputy governor at the South African Reserve Bank who is also the head of banking supervision, said on Tuesday.

Net 1 didn’t immediately respond to calls and e-mails to its Johannesburg office on Wednesday. Calls and text messages to South African Social Security Agency officials weren’t answered.

The South African Social Security Agency “will not be the paymaster or operating as the bank that takes the cash or makes the payments” after April, Social Development Department Director-General Zane Dangor said by phone on Tuesday. “We have come up with some really good models, but those models will only be able to kick in from October or November next year,” he said, without giving more details.