This passionate letter from Hayley Reichert – one of the South African expats who desperately tried to evacuate South Africans who were stuck in Ukraine after the war broke out – lists the many failures of the Department of International Relations and Cooperation when she and her group of volunteers tried to get the help of the government. Reichert, a co-creator of the South Africans-Ukraine Crisis Facebook page does, however, say the ambassadors of Ukraine, André Groenewald, and Poland, Ms NJ Ngomezulu, did try their best but they were out of their depth and did not have the support of the department back home. She even enlisted the help of the EFF to try to speak to senior officials. Instead of help, Reichert says, DIRCO was more worried about its reputation and the result is that there are still South Africans stuck in Ukraine. It is compelling reading and also raises the question whether our citizens or expats can rely on the government to help, should they get stuck overseas in a war or crisis. This ‘gatvol but passionate South African’ certainly thinks our government does not care, and has a rallying cry for fellow South Africans not to be apathetic when others experience a crisis. – Linda van Tilburg
Uncovering DIRCO and DHA incompetency in the face of war: An open letter to South Africans everywhere
Dear fellow South Africans,
Our government does not care about us, and they care even less if we are abroad. I’m sure you already know this but let me explain to you just how much they really do not care.
To give you some context, in 2020, we volunteered 20+ hour days, seven days a week for nearly six months, doing the work of government, to help 22,000 South Africans return to SA. We also lobbied and then filed for urgent High Court action against Home Affairs to allow a similar number of citizens to leave SA during Ramaphosa’s airspace closure and subsequent lockdowns. We dealt with countless medical and mental health needs, emergencies and traumas.
Two years later, we find ourselves yet again doing the work of government because they couldn’t organise a booze-up in a brewery even if we gave them step-by-step instructions. In 2020, it was a case of ‘not knowing when our people would be able to return to South Africa’ but this year it’s been a case of ‘not knowing if our people will return … alive or at all’.
On the evening of 24 February 2022, I received a call from Lorraine Blauw in the Netherlands, “Hayley we have people stuck in Ukraine – I need your help.” I swiftly replied, “Let’s call Kim Kur in Jhbg. We will need to operate like we did in 2020.” Within 24 hours, we had engaged with the SA ambassador to Ukraine, Mr Andre Groenewald, who welcomed our support as he didn’t have a database and guessed there was about 200 South Africans in Ukraine. We created our South Africans-Ukraine Crisis Facebook page and a WhatsApp group for evacuees. We posted across social media asking for people to contact us if they know of anyone in Ukraine. We started finding people and information regarding travel options in Ukraine to get to safe borders.
We also welcomed other volunteers onto our committee: Gilbert Martin, a director of We Are South Africans civil society movement, who has been fundraising and applying pressure on DIRCO for documentation for our families whilst Lebone Kanyago from Expat South Africa, Victoria Maheso from South African International Student Association (SAISA), Aamir Patel, a student who had returned to SA mere days before the conflict erupted and Nicola Spurr, an expat in London, have set up the SOS – Save Our Studies campaign for our students who fled Ukraine. We also set up a team of pro bono trauma counsellors to be on hand for anyone needing their services and arranged transport and accommodation for some of our evacuees once they crossed the border, with thanks to generous South Africans living in neighbouring countries.
In the first few days we felt that the ambassadors to Ukraine (Groenewald), Hungary (Mr G Tsengiwe) and Poland (Ms NJ Ngomezulu, who even slept overnight in her car at the border while assisting with border-crossing issues) were making concerted efforts but that DIRCO in SA was seriously lacking in support. Sadly, although not unexpectedly, politicking occurred right from the get-go where DIRCO failed to recognise when we set out in writing on our committee WhatsApp group that this was a humanitarian effort. They refused to engage with other political parties. I was shouted at by Groenewald after Phumzile Mazibuko, deputy director at DIRCO, who was also on our WhatsApp group, allegedly put in a complaint. I thought this ship had crashed before it even got out the harbour when we added Darren Bergman, DA shadow minister for DIRCO, to our committee group as he had played a significant role in our repatriation efforts in 2020. Bergman diplomatically removed himself after speaking with Groenewald.
It seems the SA government was confused because both Thandi Modise, minister of Defence and Military Veterans in a security in press conference on Sunday, 27 March and Alf Brown, deputy director of consular services, via WhatsApp message to me on Tuesday, 1 March, both claimed that SA had no evacuation plans; however, Groenewald very clearly stated on ENCA on Sunday, 27 March that they are very much engaged in evacuating South Africans from Ukraine.
Why did Groenewald phone me at 07h30 on Saturday, 26 February, asking me to start compiling a list after admitting he didn’t know how many South Africans were in the country, yet Monyela is quoted in an article on 28/02/2022 as saying, “We have around 200 South Africans that are registered with our office and our ambassador in Ukraine Andre Groenewald has been busy organising their movement out of the country. Because of the situation in that country, we have had to rely on trains as a mode of transport”? Our team’s database currently stands at 151; at the time only a handful of the students and a few others were known to the ambassador. If he already had a list of 200, why then were we tasked with chasing and finding people that he knew nothing about?
You see, all that DIRCO did, really, was provide a poor quality photo of a letter in English (in a non-English country) stating that South Africans carrying valid passports or emergency travel certificates must be allowed to cross the border, answer a few messages. Suddenly, they paraded in glorious fanfare that they had helped a handful of students with flights back to South Africa with their partner, Aspen pharmaceutical, after DIRCO suddenly felt the need to ‘do something’ two weeks down the line. It amazes me how such fuss was made over this small group of students, with Groenewald messaging them all desperately trying to find more students to ‘help’ when not a single word was uttered by government on the many families we are still assisting. DIRCO, you see, does not offer any financial or logistical support for South Africans abroad who find themselves in difficult situations. All they do – as told to us repeatedly by one of their embassy staff – is act as an agent of Home Affairs, merely facilitating paperwork for necessary travel documentation, and at record snail-pace I might add.
For the record, and despite highlighting their mistakes, I firmly believe the ambassadors did try their best but were out of their depth and did not have immediate support from DIRCO in SA.
By Tuesday, 1 March, I was fuming with the sheer lack of competence and engagement from DIRCO, so I contacted the EFF who, within five minutes, had me speaking to the acting director-general for DIRCO, Ambassador Losi. Initially Losi seemed willing to engage and accept our support, even spending half an hour on the phone with me the following day explaining the various meetings she had been in and various international conventions that she had to consider before making any decisions on the issue at hand.
On Thursday, 3 March, I was put in contact with Clayson Monyela, spokesperson for DIRCO. Within a day he was raising concerns and questioning me – clearly more worried about his employer’s reputation and their partners – as he claimed he had a problem with what I had been saying in the media about them and that, “An impression is being created that nothing or very little is being done to assist our people.” No Clayson, there is no impression about this at all, this is simply the truth. Invest in crisis management training for all your staff.
After the ambassador stated on ENCA that he was “really serious about protecting our people”, he said to me while packing his belongings on the night of Monday, 28 February that he was leaving in armoured vehicle convoy with other diplomats the next morning as it was getting too dangerous in Kyiv. He informed me he is travelling with his wife, children “and all their luggage so there’s no space” when I asked him about picking up a fellow South African who is well known to Groenewald and who also lived in Kyiv! Thankfully, this individual and his pets did eventually manage to leave although we were desperately worried he would become our first South African casualty in the war as the Russians had moved into Kyiv.
On Sunday, 6 March, Lorraine received two calls from DIRCO, one from Clayson, both telling her that they will no longer communicate with our group if I am involved. Clearly, Clayson chose to be a coward in this instance, considering he has my number, as he and his colleague sought to silence me. Why, you ask? Well, because I had continued to keep a few opposition parties up to date in my efforts to ensure DIRCO was held accountable to do their job, which Clayson clearly took offence to. I thought I would be acting ‘for the greater good’ by putting myself on the bench, removing myself from our various WhatsApp groups and admin of our Facebook page, as I knew I could continue to support in various other ways. The next morning, Groenewald phoned Lorraine and started telling her what to do. She firmly explained that she does not work for him or government. I too had several telephonic run-ins. However, knowing how sensitive the line of command is with DIRCO, I had simply put Groenewald’s approach down to being pressured by his superiors. It’s been a slippery downward slope since then.
It’s now more than a month down the line and we sit with a small number of South Africans, some with Ukrainian relatives, still stuck in Ukraine. However, DIRCO claims there is nobody left in the country who needs their help. Some individuals are sitting without passports because they were left in the safe at the embassy in Kyiv instead of being taken with the ambassador in a diplomatic bag. The embassy in Budapest says they’ve done all they can, telling us they are merely agents of Home Affairs and passing the buck to DIRCO in SA, which seems to be a dead-end. On Friday, 1 April, we contacted Dr Aaron Motsoaledi, minister of Home Affairs, to try sort out numerous families’ documentation. Some of whom have been waiting a month, spending money they can ill afford while not working and waiting on Home Affairs and DIRCO. We await an urgent response from Dr Motsoaledi and the DHA.
Precious time wasted by our government’s politicking instead of finding funds for transport and getting people out of Ukraine. Precious time that we have sacrificed away from our own families and work, voluntarily doing the work of our government because we know how embarrassingly disorganised DIRCO really is, and we genuinely care about helping our fellow citizens as well as other Ukrainian and African nationals stuck in the war-torn country.
My urgent plea to all of you is this:
Firstly, if you’re travelling, living or working abroad, don’t be a doos and register with your nearest South African embassy. The situation in Ukraine has shown us that if the embassy had a list of all South Africans and their contact details, we could’ve helped more people get out sooner instead of some finding themselves in dangerous situations with bombs overhead and shelling going on around them. It wasn’t fun spending sleepless nights worried sick that some may have been injured or killed when we couldn’t get hold of them.
Secondly, if our government cannot genuinely help a small group of people in a crisis, how on earth can they be the best we have to run the country, considering how many crises SA has on its hands? Vote with your voice, vote with your feet, vote with your spending habits and vote at the ballots. Vote to get this inflated incompetent government out. Research and keep up to date with the direct elections court ruling from 2020. Educate yourselves and others that direct elections removes the protective layer that currently helps keep these cadres redeploying their corrupt and useless buddies across different roles all while trying to pull the wool over our eyes that we have a good story to tell.
Stop being apathetic. Google and save the story of Nobody, Anybody, Everybody and Somebody, stick it on your fridge or mirror or save it on your phone and read it every single day. You, your family, your friends, your neighbours, every person in your community are all somebodies. If Lorraine and I as ‘expats’, and Kim and others on our team can achieve what we have, purely by getting off our backsides and caring enough to get the job done, then you have no excuses.
Ubuntu isn’t just a fluffy word that conjures up positive emotions. It’s a verb; it requires rolling up our sleeves and putting energy into motion (e-motion = energy in motion). Nobody else is going to come along and rescue South Africa with a simple wave of a magic wand; we need to be our own damn fairy godmothers.
Sincerely,
A gatvol but passionate South African
Written by Hayley Reichert
*Disclaimer – this is an opinion piece based on my own experience and does not necessarily reflect the opinions or experiences of my fellow team members.
Save our Students statement:
Dear Alec,
In response to the letter published by www.biznews.com on Monday 4 April, Save our Students would like to distance ourselves from the sentiments expressed by Hayley Reichert about her dealings with the South African government around the Ukraine crisis.
We are a team that has come together to support the South African university students who had to flee Ukraine when the war broke out. We are working very hard to seek solutions that will enable all these students to resume and complete their studies at South African institutions.
To this end, we are working constructively to engage various government departments, public servants and regulatory bodies at all levels, along with decision- makers in South African academe. Already, our team of student representatives has secured meetings with all the stakeholders involved and we are encouraged by their initially positive responses to the students’ plight. Save our Students takes the responsibility of advocating for these students extremely seriously and we feel hopeful that a solution to integrate them into South African institutions will be found.
Yours sincerely
Save our Students, including:
- Lebone Kganyago, EXPAT SA
- Victoria Tumisang Maheso, South African International Students Association(SAISA)
- Aamir Patel, medical student, Dnipro University
- Nicola Spurr, SoS campaign volunteer
Read also:
- DA, ActionSA lambast ANC’s Putin-Friendly stance, say most SAs support Ukraine
- Stop pussyfooting: help Ukraine before it’s too late – Ronnie Apteker
- Message for ‘confused’ SA from formerly embedded advisor in Ukraine, erstwhile UK-diplomat Cormac Smith
