FT: The fury of the frequent flyer

Airline loyalty programs, once designed to build customer loyalty, are now facing backlash from frustrated frequent flyers and government scrutiny. Programs like Delta SkyMiles and American Airlines' AAdvantage have prioritized high-spending customers, leaving many feeling short-changed. With the Department of Transportation and Consumer Financial Protection Bureau launching probes, these programs are under pressure. Airlines must act swiftly to restore trust, as alienated customers could threaten the long-term profitability of these once-lucrative schemes.

Sign up for your early morning brew of the BizNews Insider to keep you up to speed with the content that matters. The newsletter will land in your inbox at 5:30am weekdays. Register here.

By Brooke Masters

Airline loyalty programmes have tested customer patience and now face government probes

___STEADY_PAYWALL___