Alec Hogg: Smoothing your Wall Street Journal access

Full membership of the Wall Street Journal is a big benefit of the BizNews Premium offering. Yet data shows us less than one in five members actually use it. Those who do tell us it's amazing – in our recent SurveyMonkey poll many threatened to cancel if we ended the partnership. Others say they gave up after not being able to access it.

Also read: Alec Hogg: For answer to what Ramaphosa's 'long game' means, ask Rassie

The tech has been an issue for most of the past three years. So, with the WSJ contract coming up for renewal, we took another deep dive into the back end with our New York partners. It made no sense that we were the only one of their global partners whose community experienced such problems. These renewed efforts have been rewarded.

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