ChatGPT – eloquent robot or misinformation machine?

The release of ChatGPT is a sign that chatbots are potentially replacing humans in call centres - a recipe for misinformation.
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By Olivia Solon

Chatbots have been replacing humans in call centers, but they're not so good at answering more complex questions from customers. That may be about to change, if the release of ChatGPT is anything to go by. The program trawls vast amounts of information to generate natural-sounding text based on queries or prompts. It can write and debug code in a range of programming languages and generate poems and essays — even mimicking literary styles. Some experts have declared it a ground-breaking feat of artificial intelligence that could replace humans for a multitude of tasks, and a potential disruptor of huge businesses like Google. Others warn that tools like ChatGPT could flood the Web with clever-sounding misinformation. 

1. Who is behind ChatGPT?

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