The busy conundrum; good for one, maybe not the other?

By Stuart Lowman

Queues, like traffic, are two things I like to avoid, so when the family recently spent a week in Sun City it was a consumer's delight given the non-existent waiting periods at the Valley of Waves, and elsewhere.

But as the old age proverb goes 'what's good for the goose, is good for the gander'?

A business surely wants congestion, as it signals economic activity, but users must want ease of use and availability.

Two things which seem mutually exclusive but in the interests of a thriving economy I am learning to re-evaluate my concessions.