WORLDVIEW: Momentum CEO mea culpa 30 years too late, far too little.
We live in a new era of disruption. My theory is that the seismic shifts in everything from politics to education is directly attributable to the Internet. Never under-estimate the intelligence of an informed human being – and because of the web, there's more information available than ever before.
Often overlooked is the challenge this presents to long-established companies. Especially as the world starts to see the result of business models which focused on short-term profit, often to the detriment of customers. The destructive impact of such a legacy has on the brand is hard to quantify. But it requires a lot more than the company simply distancing itself with its own past.
My Biznews colleague Jackie Cameron highlights this in another very personal experience. For very good reason, her university professor husband, isn't exactly a fan of the South African life assurance industry.
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