Customer service king Tony Hsieh dies, aged 46 – With insights from The Wall Street Journal

'As a young entrepreneur, he changed the face of internet retailing with bold strokes', said The Wall Street Journal of the late Tony Hsieh.
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The major difference between the wise and the foolish is one group learns from the experiences of others, while the not-so-smart insist on only paying attention after something actually happens to them. When it comes to customer service, Zappos is the global gold standard – a shoe seller whose experiences have been replicated by many wise retailers the world over. So the passing of Zappos founder Tony Hsieh is being widely mourned. Here's the story of this remarkable son of Taiwanese immigrants to the USA from our partners at The Wall Street Journal. – Alec Hogg

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